What Chicago Homeowners Say About Hearthstone Chimney Co. of Chicago
We’ve been sweeping, repairing, and inspecting chimneys across Chicago since 2014. Forty-two years in this city means we’ve worked on brick flues in Old Town condos, terra-cotta liners in Rogers Park two-flats, and everything between. Reviews matter to us because they’re how we know we’re living up to our K.E.Y.S. code: Krafted right, Every time, Your home first, Standing behind it. No review gets filtered, no feedback gets ignored.
Recent Reviews
We bought a 1920s bungalow in Portage Park last fall and didn’t know if the fireplace was even functional. Hearthstone sent a technician who ran a level-2 camera inspection and showed us photos of cracked flue tiles I’d never have seen from the roof. He explained it like a craftsman, not an engineer talking down to us. The liner replacement was done in one day, and the price on the estimate matched the invoice exactly.
Sana M., Portage Park, Chicago
After the February cold snap, our chimney started pulling smoke back into the living room. I called at 9 PM on a Sunday thinking I’d get voicemail. A live person answered, scheduled us for Tuesday, and the technician found a blocked flue from years of creosote buildup. He cleaned it thoroughly, checked the damper, and now the draft pulls strong even on the windiest days off Lake Michigan.
Daniel B., Edgewater, Chicago
Three other companies quoted me crown rebuilds between $800 and $1,400 with no photos to show what was actually wrong. Hearthstone’s technician climbed up, took pictures of the spalling concrete, and walked me through the HeatShield application versus a full rebuild. I went with the rebuild because he was honest about the freeze-thaw damage we get in Chicago. The 90-Day Done Right Promise gave me confidence, and they earned it: the work’s solid.
Megan B., Lincoln Square, Chicago
Our rental property in Hyde Park had a chimney leak that two roofers couldn’t solve. Hearthstone found the real problem: a rusted-out chase cover letting water run straight down the flue. They fabricated a new Gelco stainless cover, sealed the crown, and flashed it properly. The tenant hasn’t called about water stains since, and that was two winters ago including that brutal polar vortex stretch.
Adel S., Hyde Park, Chicago
I used to clean my own chimney with one of those hardware store brushes. After a neighbor in Beverly mentioned Hearthstone, I booked the $89 Seasonal Tune-Up to compare. The technician found a bird nest I’d missed and creosote glazing that my brush couldn’t touch. He also spotted early spalling on the crown that would have cost me thousands if water got through another winter. I’m done doing it myself.
Daniel B., Beverly, Chicago
When we renovated our Wicker Park greystone, the contractor wanted to use a builder-grade liner from a brand I’d never heard of. I called Hearthstone for a second opinion, which they did free even though they hadn’t written the original estimate. Their technician specified a DuraFlex stainless liner, showed me the difference in wall thickness and warranty, and installed it to code with proper clearances to the old combustibles. The city inspector passed it on first review.
Sana M., Wicker Park, Chicago
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when a company operates by a code instead of a script. The K.E.Y.S. values aren’t wall art in our office; they’re how we decide every day whether to use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, or accept the cheaper substitute. They’re why we document every level-2 inspection with photos you can see and a plain-English verdict. They’re why our 90-Day Done Right Promise is in writing with no arguing, not a verbal maybe.
Forty-two years in Chicago has taught us that a square deal builds more business than any discount. No-hassle upfront pricing means the number on the estimate is the number on the invoice. Background-checked, uniformed technicians who complete most jobs in a single visit respect your time. And when a live person answers your call at 10 PM on a Saturday, it’s because we know chimney problems don’t wait for business hours.
We plan to be sweeping chimneys in Chicago thirty years from now. That changes how you treat people today.
Call (888) 289-6055 to speak with a live person, any hour. Estimates are free, second opinions are free, and we’ll tell you straight whether you need work now or can safely wait.
Written by the team at Hearthstone Chimney Co. of Chicago, serving Chicago since 2014.