The Hearthstone Chimney Co. of Chicago Guarantee
When we say we stand behind our work, we mean it in writing. For 42 years, Hearthstone Chimney Co. of Chicago has built our name on one simple principle: done right, and we stand behind it. Our 90-Day Done Right Promise isn’t a slogan on a truck, it’s a signed commitment. If any chimney cleaning, repair, or fireplace service we complete in Chicago isn’t right, we come back and make it right. No paperwork to file, no arguments, no runaround. We’re licensed, insured, and bonded, and we plan to be serving Lincoln Park, Hyde Park, and every neighborhood in between for another thirty years. That changes how you treat people, and it changes how you stand behind your work.
What’s Covered
- Workmanship on every chimney sweep and repair. Our background-checked, uniformed technicians complete most jobs in a single visit using professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we guarantee the quality of that work for 90 days.
- Parts and materials we supply and install. We work exclusively with professional-grade brands, never builder-grade substitutes, so every chimney cap, crown, liner, or rebuild component meets the standard we’d use on our own homes.
- Jobsite cleanup and respect for your property. Our technicians arrive in uniform, treat your Chicago home with care, and leave the work area as clean as they found it, guaranteed.
- On-time arrival and clear communication. We’ll be there when we say, and if circumstances change, you’ll hear from a live person, not a voicemail or callback queue.
- Honest, upfront pricing with no surprises. The number on your estimate is the number on your invoice, period. A square deal: no surprises on the bill.
Our Satisfaction Promise
Here’s what happens if something isn’t right. You call (888) 289-6055, day or night, and a live person answers. You tell us the issue. We schedule a return visit at the earliest opportunity, typically within 24 to 48 hours for Chicago homeowners. Our technician arrives, diagnoses the concern, and fixes it. No charge for the callback. No paperwork to prove your case. No arguing about whether it was our fault.
This promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. The “Standing behind it” part means exactly what it says. We’ve honored this commitment through Chicago winters that cracked chimney crowns, through freeze-thaw cycles that tested our mortar repairs, through four decades of homeowners who needed us to mean what we said. We’re still here because we do.
Our Level-2 camera inspections support this promise with documentation you can see. We end every inspection with photos and a plain-English verdict, documented like an engineer, explained like a craftsman. If we missed something, the photos tell the story, and we make it right.
Licensed & Insured Backing
A guarantee is only as solid as the company behind it. Hearthstone Chimney Co. of Chicago is fully licensed, insured, and bonded, with coverage that protects your property and our technicians throughout every chimney sweep, repair, and rebuild we perform. This isn’t box-checking, it’s the real guarantee beneath the paperwork.
Insurance matters in chimney work. We’re on roofs in Wicker Park, working with masonry in Old Town, handling professional-grade liners and caps across the city. If an accident happened on your property, our coverage handles it, not your homeowner’s policy. Our licensing means we’ve met Illinois and Chicago requirements for this trade specifically, not a general contractor’s catch-all. After 42 years in business since 2014, we’ve seen what happens when companies cut corners on coverage, and we don’t.
Our standing offers reflect this same straightforward approach: $50 off any repair over $250, free second opinions on any written estimate, an $89 seasonal tune-up, and a permanent 5% senior and veteran discount. No rotating promotions, no pressure tactics, no fine print that changes the deal. A square deal: no surprises on the bill.
Call (888) 289-6055 anytime, 24 hours a day, 7 days a week. A live person will answer, and we’ll explain exactly how our guarantee applies to your chimney cleaning, repair, or fireplace service in Chicago. Estimates are free, and the number we quote is the number you’ll pay. Done right, and we stand behind it.
Written by the team at Hearthstone Chimney Co. of Chicago, serving Chicago since 2014.